The National Concierge Association – Chicago Chapter appointed its Board of Directors for 2014. An international non-profit network dedicated to supporting concierges and affiliated partners in the job of providing a high level of service across the globe, the NCA provides a support structure staffed by leading experts on concierge service.
At their January membership meeting, NCA – Chicago Chapter members voted and appointed the following individuals to serve on the Board of Directors:
Sheryl Novak, President
Sheryl is President of Concierge & Event Services Worldwide, has been President of the Chicago Chapter since 2006, and has been an active member of the NCA-Chicago Chapter since 2003. She has been a member of the Concierge Community in the hotel and corporate sector since 1989. Sheryl was inducted into the Concierge Hall of Fame in 2011.
Joyce Fong, Vice President
Joyce is the Director of Concierge Relations & Service for Concierge Preferred. Joyce has served as Director of Membership since 2003 and Executive Director of Administration in 2008. Joyce received the NCA Concierge Outstanding Service Award four times, most recently in 2011.
Nancy Caldwell, Director of Administration
Nancy was a Civic Concierge with the City of Chicago’s Department of Cultural Affairs/Office of tourism. After retiring in 2010, she opened her own concierge service, “Calling on Caldwell.” She has served as the Director of Administration for the NCA’s Chicago Chapter for more than 10 years.
Penny Hughes, Director of Finance
Penny has been with the NCA since 2004 and served as Director of Finance since 2006. Penny was the recipient of the Donald J. Deporter Lifetime Achievement award in 2010.
Audrey Riggen, Director of Membership
Audrey has been a concierge with The Merchandise Mart Properties since 2001 and a member of the NCA-Chicago Chapter since 2006. Audrey is also a Certified Concierge.
Marcella Doyle, Director of Marketing
Marcella has been a concierge in the residential market since 2009 and has been a member of the NCA since 2010. This is Marcella’s third year as Director of Marketing and became a certified concierge in 2013.
Dave Irvin, Co-Parliamentarian
Dave is a concierge with Concierge & Event Services Worldwide. He has been in the position of Parliamentarian for several years. He has been with the NCA since 1999 and became a NCA Certified Concierge in 2013.
Alyson Arnold, Co-Parliamentarian
Alyson is the concierge at 132 East Delaware Place Condominium Association and has been a member of the NCA Chicago Chapter since 2002 and this is her second term as Co-Parliamentarian. She has been instrumental in raising funds for pancreatic cancer research in the Chicago market.
John Drabik, Affiliate Liaison
John is Business Development Director for Phil Stefani Signature Restaurants & Events who have been Affiliate Members of the NCA Chicago Chapter since 2005. This is John’s second term as Affiliate Liaison.
Judy Sunvold, Associate Liaison
Judy is Manager, Conference Services at Loyola University Chicago. She has been an associate member of the NCA Chicago Chapter for two years.
About the National Concierge Association
The National Concierge Association was established in Dallas, Texas in 1998 out of a need by a group of concierge professionals to create a format for networking on a local, national and international basis with other concierges and venues of all types. Their founding principle is to provide unlimited and unparalleled networking and educational opportunities both concierge and affiliated businesses as well as to promote the industry worldwide.
The NCA has members worldwide representing the corporate, hotel, retail and entertainment, academic, civic, medical, residential and privately owned sectors of the hospitality industry. It is recognized by top media sources, such as The Wall Street Journal and USA Today, as today’s leading experts on concierge service.
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